Returns policy

Should you change your mind about the item you have purchased on our online store you have a right to return it within 14 days.

Conditions for Returns
Please note that returned items should not show any signs of wear. A return shall be refused if there are visible signs of wear or the item has been damaged during shipping. The costs of shipping the item are the responsibility of the purchaser. Items can be returned to the following address:

Mueslii SRL
Via Zuara 16
20146 Milano
Italy

We recommend that you use a courier offering online tracking to return your purchase, items lost in the mail when being returned won’t be eligible for refund.

Refunds
Only the purchase price of a returned item will be refunded. Any duty or taxes that have been paid, as well as the original shipping charges, will not be refunded. The refund of the purchase price shall be processed in the same way as the original payment was made.

Faulty products
Should an item display defects in quality or not be the item you ordered, Mueslii will be more than happy to refund you the purchase price, shipping costs for returning the item, any duty or taxes charged and the original shipping charges. All items returned in this manner will be inspected by us for defects in quality.

We will be happy to answer any additional question you might have. Just drop us an email (customers@mueslii.com)